FAQ
Find answers to the most frequently asked questions about our Haneda Airport luggage delivery service, including booking,
pickup times, luggage weight limits, payment, and delivery.
A. Delivery is available to accommodations with a front desk reception. If someone is available to receive your luggage at the destination, we may also be able to deliver to an Airbnb, private apartment, or other location. Please contact us before booking.
A. Our base fare is based on the delivery distance. Pricing is then determined by the amount of cargo space required, rather than the number of suitcases. As long as your luggage fits within the selected cargo space, there is no extra charge for additional shopping bags or souvenirs. In most cases, the handling charge for suitcase deliveries is between ¥2,750 and ¥3,300.
A. Yes. We do not have a physical counter and operate 24 hours a day. Even if airport delivery counters are closed due to an early morning or late-night arrival, our driver can meet you at the airport and collect your luggage directly.
A. If the owner-driver is unavailable due to scheduling, a trusted Akabou member driver will be arranged. Although each driver is based in a different area, your transportation fee will not change depending on which driver is assigned. We do not charge any additional dispatch or repositioning fees based on the driver’s location.
A. Yes. We must confirm that you have a valid reservation.
A. No. Delivery is only possible to hotels with a confirmed reservation.
A. We use the phone number to confirm with the accommodation that they can receive your luggage.
A. Yes. We can transport ski equipment, golf bags, musical instruments, bicycles, and other items that fit within our vehicle’s cargo space.
A. Payment is made through secure online payment using Square. We accept major credit cards including Visa, Mastercard, American Express, JCB, Diners Club, and Discover.
A. We will send a secure Square payment link to your email address after you receive the quote.
A. The Square payment page may be displayed in Japanese. We recommend using Apple Pay or Google Pay for the payment process, as this eliminates the need to enter detailed information.
A. Please make your reservation at least 2 days in advance to confirm availability.
A. No. Pickup will only be arranged after the reservation is confirmed.
A. Yes. Cargo insurance coverage is available up to ¥5,000,000 per shipment. Additional coverage can be arranged for higher-value shipments upon request. Any additional insurance cost will be paid by the customer.
A. No. The luggage itself (such as suitcases) is covered, but personal belongings inside the luggage are not covered.
A. Yes. Especially for large items, please provide the dimensions as accurately as possible.
We do not determine whether an item can be transported based on its dimensions alone. Some items require additional space for securing, protective handling, or loading and unloading.
It is important that there is enough space for the driver to handle the items safely and secure them properly for transport.
A. If you cancel your booking on the day of service after the driver has arrived at the pickup location, 100% of the service fee will be charged.
If your cancellation or schedule change is caused by circumstances beyond your control, such as flight delays, aircraft problems, or severe weather conditions, please inform us as soon as possible. We will make every effort to accommodate changes to your reservation whenever possible.